Reference

Our Legal Terms, Your Account Rights

indobolaku operates under a clear legal framework so you always know where you stand — from account creation through to withdrawal, your rights and our obligations are documented…

Jurisdiction-aware termsAccount data rightsDANA, OVO, GoPay & QRIS contextTransparent dispute processAccessible policy contact

Explore Lobby Read FAQ

How Our Legal Terms Apply to You

indobolaku Service availability depends on jurisdiction. Users are responsible for checking local law before access.

These terms govern every interaction you have on indobolaku — from the moment you open an account to the point your withdrawal lands in your DANA, OVO, GoPay or QRIS wallet. Eligibility to access certain features depends on local law; where local law permits, full account

1
functionality is available. We apply Indonesian consumer-protection principles to our data-handling and dispute procedures, meaning your personal information is processed only for the purposes stated in this policy. Payment transaction records — including QRIS scan logs and OVO transfer confirmations — are retained for the period
2
required by applicable financial-record obligations, not longer. If a service or game category is restricted in your region, that restriction is applied automatically at login and explained in your account dashboard. You can request a copy of your stored data at any time by contacting our
3
compliance desk.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

LEGAL CONTACT PATHS

Reach Us on Policy or Legal Questions

If you have a question about these terms, a data-access request, or a dispute about an account action, our compliance and support teams are reachable through…

ACCOUNT SECURITY STANDARDS

How indobolaku Handles Your Data and Account

Every security and data practice described here is applied consistently across all account types.

Data Encryption

All account data transmitted between your device and our servers is encrypted using current TLS standards. This covers login credentials, personal details and any payment reference numbers submitted during a DANA or OVO deposit.

Cookie Policy

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. Analytical cookies are anonymised; you can adjust cookie acceptance through your browser settings or the cookie banner on first visit.

Data Retention Period

Account information is retained for the duration your account remains active plus the minimum period required under applicable Indonesian financial-record rules. After verified deletion, data is removed from live systems within 30 days.

Access Control

Two-factor authentication is available for all accounts and strongly encouraged. If you suspect unauthorised access, use the lock-account option in Settings immediately — our team can freeze account activity within minutes of your request.

Dispute Resolution

Transaction disputes — including GoPay or QRIS payments that did not credit your account balance — are reviewed by our finance team within one business day. You receive a written outcome by email and via your account notification centre.

Right to Request Changes

You may request correction of inaccurate personal data, restriction of processing or full account deletion at any time. Submit the request via the compliance email or through Settings — Legal & Privacy inside your account dashboard.

What You Want to Know About Our Legal Terms

These are the questions we receive most often about account rights, data handling and legal obligations. If your question is not covered below, reach our compliance desk via live chat or email and we will provide a written answer specific to your account.

Yes — access to certain game categories or account features depends on local law. When local law permits, full functionality is available. Restrictions are applied automatically at login and displayed in your account dashboard so you know exactly what applies to you.

Log into your account and go to Settings, then Legal & Privacy, where a data-export option is available. Alternatively, email our compliance desk; we acknowledge within 24 hours and deliver your data file within two Indonesian business days.

Payment credential details are not stored on our servers beyond the point of transaction confirmation. Only a reference number and transaction status are retained for dispute and financial-record purposes, in line with applicable Indonesian obligations.

After account deletion is verified, your personal data is removed from live systems within 30 days. Transaction records required under Indonesian financial-record rules are retained for the legally mandated period only, then permanently deleted.

Contact support via live chat or email with your transaction reference number. Our finance team reviews payment disputes within one business day and sends a written outcome to your registered email and your account notification centre.

You can request restriction of processing or full deletion at any time through Settings — Legal & Privacy, or by emailing our compliance desk. We respond with a written confirmation and the expected completion timeline within two business days.

Session and preference cookies keep your lobby settings intact between visits. Analytical cookies are fully anonymised and carry no personal identifiers. You can manage or withdraw cookie consent through your browser settings or our cookie banner at any time.

Our Legal Terms, Your Account Rights

Reach Us on Policy or Legal Questions

How indobolaku Handles Your Data and Account

Data Encryption

Cookie Policy

Data Retention Period

Access Control

Dispute Resolution

Right to Request Changes

What You Want to Know About Our Legal Terms

01 Does access to all indobolaku features depend on local law?

02 How can I request a copy of my personal data stored by indobolaku?

03 Are my DANA, OVO, GoPay or QRIS payment details stored on your servers?

04 What happens to my data if I close my account?

05 How do I open a dispute if a GoPay or QRIS deposit did not reach my balance?

06 Can I ask indobolaku to stop processing my personal data?

07 How do cookies on indobolaku affect my account privacy?

Related Pages