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Our Terms & Conditions Explained

When you open an indobolaku account, these terms set out exactly what you're agreeing to—from how deposits and withdrawals work to how we keep your account secure.

Account security through verificationTransparent withdrawal processesYour data stays with you
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indobolaku Our Terms & Conditions Explained
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How to Reach Us About Your Account

If you have questions about these terms or how they apply to your account, our support team in Indonesia is ready to help.

Live chat support Open the chat window in your account lobby Monday to Sunday, 08:00–22:00 WIB.
Email support Send a message to our support address with your account details and question.
Account settings Visit your Settings page to review your agreement status, see your active payment method…
YOUR SAFETY COMES FIRST

How We Protect You Under These Terms

Our terms spell out concrete security commitments: we verify every withdrawal before funds leave your wallet, we encrypt your payment data, and we never share your account details with third parties outside…

Data encryption

All deposits and withdrawals use SSL encryption. Your DANA, OVO, GoPay or QRIS payment reference is stored in a secure vault and never shared without your written consent.

Withdrawal verification

Every cash-out request triggers an identity check. We confirm your registered payment method matches your account holder name before processing, ensuring only you receive your funds.

Session logging

Each game round, live table hand, and sportsbook bet is timestamped and stored. You can request your full play history from the past 12 months via your account dashboard.

Account closure

Once you close your account, it's frozen immediately. Your wallet balance is returned to your nominated payment method within 2–3 working days.

Fraud response

If we detect unauthorized activity, we suspend the account instantly and contact you via SMS and email. You have 48 hours to confirm or dispute the activity.

Data retention

We keep your account data for 7 years after closure to comply with Indonesian financial law. You can request deletion of non-mandatory fields sooner by emailing our privacy team.

Terms & Conditions FAQs

Below are the questions we hear most often about how our terms work, what they mean for your account, and what happens when you use indobolaku.

Eligibility depends on local law where you live. You must be above the legal age and in a region where online gaming is permitted. We verify your details during signup. If you're unsure about your region's rules, contact our support team and we'll confirm your eligibility before you deposit.

Your account remains active indefinitely. However, if we detect no activity for 12 months, we may place a hold on your wallet balance pending a reactivation check. This protects against unauthorized access. Log in or contact support to restore full access instantly—no deposit needed.

Our core terms cannot be changed per account—they apply to all players. However, we update our terms occasionally to reflect new laws or security improvements. We notify you of major changes 30 days in advance via email and in-lobby notice. You can accept the new terms or close your account without penalty.

You have the right to request your full session log for any game. Our support team can pull your hand history, bet amounts and outcomes within 24 hours. We also keep encrypted video of all live table rounds for 90 days. If you spot an error, we investigate and refund incorrectly-processed bets immediately.

We retain your account data for 7 years to comply with Indonesian financial regulations. Non-essential fields like your phone number can be deleted sooner by request. You can download a copy of your data anytime via our privacy portal, or email us to request specific information.

Our terms require us to return all wallet balances to your registered payment method within 14 days if we cease operations. You'll receive notice via email and SMS. If we merge with another operator, your account terms carry over unless you're offered a new agreement—you can always close and withdraw without penalty.

We close accounts only if we detect breach of terms, such as fraudulent deposits or use of multiple accounts from one person. If this happens, we suspend first, notify you, and give you 48 hours to respond. Legitimate wallet balances are returned. Voluntary closures by you happen instantly with no waiting period.

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